Managed IT Services
We undertand that your time is precious and you can't afford to be slowed down by system crashes, slow network access or a loss of internet connectivity. Utilising our remote monitoring and management platforms our IT engineers proactively monitor your core IT infrastructure and act upon any alerts or potential problems before they cause an impact to your business.
Regular maintenance tasks including Windows updates are scheduled at a time to suit your working patterns to prevent 'update rage', servers (cloud and physical) are constantly monitored, backups are verified and tested and all of your employee laptops and desktops are continously checked for common problems like low disk space, excessive memory and processor usage, predicted hard drive failures and more.
If we detect an issue our team get right to fixing it without getting in the way of your staff.
Take a look at our IT Support Packages for more information on what's included
Managed IT Security
With the ever increasing number of data breaches, ransomware and other cyber and information security threats IT security is no longer a luxury only afforded by big corporations.
Unfortunately, it's not a matter of IF but WHEN your business will be targeted by cyber criminals.
Our managed IT security services provide peace of mind to you and your staff that they have the right tools to stay safe in today's connected world. Combining the latest technologies with industry best practice and regular end user training we keep our clients secure.
Our suite of security products include endpoint protection (anti virus/malware and ransomware protection), device encryption, application whitelisting, web and DNS filtering, firewall management, simulated phishing attacks, staff training and much more.
Reactive IT Support
Every now and again your staff will come across a problem with their device that requires expert intervention and our techs will be on hand to make sure you're back up and running as quickly as possible.
Either by calling our main landline (no receptionists here, callers are connected directly to an IT support engineer), raising an IT support ticket VIA email or by logging into the client portal and browsing the knowledgebase or requesting help, your staff will get instant access to an IT engineer.
When required our engineers will remotely connect to their device and quickly resolve issues preventing long waits on hold or wasted travel time.
If we can't fix the problem remotely we will despatch an IT support technician to your location as quickly as possible.
Reporting & Reviews
We reguarlalry review your IT support tickets and routinely check for any trends in support requests across all of our clients ensuring we hit or exceed or service level agreements month on month.
If we detect any trends we will discuss these with you and suggest corrective actions to either reduce the number of incidents or completely eradicate them where possible.
These problems could be a staff knowledge shortage that can be rectified through training, re-occurring application crashes that could be prevented with a hardware upgrade/replacement or a relatively new but persistent issue that we have an additional service for.
Regardless of the root cause of your IT support problems we will find the right solution for you and your business!